[London Borough of Camden] ("We") are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is London Borough of Camden of Camden Town Hall, Judd Street, London, WC1H 9JE.
Information we collection from you
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.thecamdencollection.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you submit an enquiry or registering to access certain parts of the website and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
- technical information, including the internet protocol (IP) address used to connect your computer to the internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the uniform resource locator (URL) clickstream to, through and from our site (including date and time), items that you view or search for, page response times, download errors and lengths of visit to certain pages.
We keep this information so that we can provide the services you need. It also allows us to:
Ensure the information we hold about you is correct and up-to-date
Be committed to providing services that are fair, equal and in line with our equal opportunities policy
Improve the services we provide to you, through research and analysis
Provide you with information about FABRICA that may be of interest to you
Support the health & safety and safeguarding of our residents and employees
Comply with any other legal obligations
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data]. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
Information will be shared within London Borough of Camden where necessary, in order to ensure you are receiving all the services that are available to you. Only staff that need to see your personal data will have access to it.
There may be situations where it is necessary for us to share some of your information with others. Where this is the case, we will only share this information when we are required to do so due to the law or are in line with our obligations under the Data Protection Act. Organisations that we may share data with are as follows:
Gas / electricity companies
Regulators (National Housing Federation, Quality Care Commissions etc.)
Organisations that we contract / partner with to provide services on our behalf
We may share your personal data with third parties in the following situations:
we may make your personal data available to joint venture partners/other developers. This only applies to developments which are delivered as a joint venture partnership. Each organisation is a data controller in respect of the use it makes of this information.
we may make your personal data available to selected third parties who act on our behalf to support our operations (ie. Estate agents, IT suppliers, etc.)
Where we store your personal data
The information you provide to us or that we hold about you is either manually or electronically stored in our databases. We will only process your personal data in the ways we describe in this privacy notice.
We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal data. We will not send you unwanted email messages or junk mail, and your details will not be provided to any organisation other than us, our affiliates and subsidiaries, our business partners and our agents for marketing purposes without your explicit permission. However, we may use email in response to enquiries you make about our services or service issues.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store your details securely using:
Secure computer systems. Any electronic records will be protected by appropriate security measures to prevent unauthorised access.
Locked filing cabinets kept in secure office locations.
Once collected, the information is stored on secure servers managed by London Borough of Camden.
Our enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).
The Data Protection Act 1998 allows you to find out what information we hold about you. If it transpires that the data held is inaccurate, we will make the necessary amendments and confirm to you that these have been made.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to access a copy of the personal information we hold about you, please complete the Subject Access Request form and email it to our Customer Services Team.
Challenging information held about you
We want to make sure that your personal information is correct and up-to-date. You may ask us to correct or remove information which is incorrect.
If for any reason you need further information you may wish to contact the regulatory body: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF.