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CUSTOMER CARE

 

The Customer Care Team at the London Borough of Camden would like to welcome you to your new home...

Customer Care

We are committed to ensuring that you receive a high quality service and product, and enjoy the experience of purchasing your new home. There is a lot more to what we do than just building homes. LBC in partnership with Savills aim to make the home-buying process as straightforward and enjoyable as possible for all our customers, and to provide a professional, efficient, business-like and helpful service at all times.

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Customer Satisfaction Commitment
 

When you buy a new home from LBC you can be safe in the knowledge that it is built to a very high standard of design and quality, has low environmental impact and that you will enjoy an exceptional customer experience. On exchange your dedicated Customer Care Manager will be in contact to book a Home Demonstration for you, this will take around an hour and during this appointment you given an through demonstration of how to operate the equipment in your new home.

Your CCM will also assist with any defects related issues and will be on hand to answer any questions you may have during the lead-up to moving. Your property benefits from a 10 year warranty and your CCM will also explain the benefits of this to you.