When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer or mobile phone. These include small files known as cookies. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our website. They cannot be used to identify you personally.
This information is used to improve services. For example:
- recognising your computer so you don't have to give the same information several times
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using our website, so they can be made easier to use
You can manage these small files yourself and learn more about them on the Direct Gov website: internet browser cookies - what they are and how to manage them.